{"jobs":[{"data":{"slug":"13499","language":"en-us","languages":["en-us"],"client_code":"ice","req_id":"13499","title":"Analyst II, Systems Operations","description":"<p><strong>Job Purpose</strong></p><p>The Operations Support Analyst will provide immediate assistance to back office, support personnel and IT staff to achieve the highest customer satisfaction and minimize the impact of IT related problems. The Operations Support Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties.  </p><p>The Operations Support Analyst role is not a typical NOC/helpdesk role - it is part of a highly specialized support organization that is responsible for the daily operations of multiple industry leading trading exchanges, clearing systems, and data distribution services.  This position requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, as well as a comprehensive understanding of the overall architecture of the ICE exchanges, divisions, clearing, and infrastructure. This position is not a Systems Administrator or Network Engineering position; however, prior experience in these areas is desirable. 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The Physical Risk team runs the geospatial research and quality assurance function behind this coverage, identifying and validating corporate and sovereign asset locations against wildfire, flood, hurricane, and extreme-temperature exposure for ICE's global geospatial risk platform.</p><p> </p><p>Lead the operational delivery and continuous improvement of Physical Risk data projects within ICE Climate Operations. The role manages and develops a team of analysts responsible for asset-location research, geospatial validation, structured quality assurance, and project delivery. It combines people leadership with hands-on oversight of complex research and QA, ensuring data is accurate, complete, traceable, and delivered in line with product and client priorities.</p><p> </p><p>The team leader is the primary operational contact for Physical Risk workstreams and coordinates closely with Product, R&D, Engineering, Analytics, and Data Quality teams. The role is expected to translate evolving requirements into clear work plans, maintain visibility of progress and risks, and build the team's ability to support product improvements and respond to data-related queries with increasing independence.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Team leadership and delivery management<ul><li>Lead, coach, and develop a team of associates and senior associates, setting clear expectations for delivery, quality, accountability, and professional growth.</li><li>Convert business and project priorities into practical work plans, allocate resources across concurrent workstreams, and adjust assignments as priorities change.</li><li>Monitor milestones, productivity, quality, and turnaround times; identify delivery risks early and implement recovery actions.</li><li>Conduct regular one-to-one discussions, goal setting, performance reviews, and development planning; support recruitment, onboarding, and succession readiness.</li><li>Act as the first point of escalation for operational blockers, quality concerns, scope ambiguity, and resourcing conflicts.</li></ul></li><li>Physical risk project and product support<ul><li>Lead operational support for Physical Risk initiatives, including industrial and mine location QA, high-materiality asset review, corporate mapping, location weighting, and damage-function research across corporate, sovereign, and private-company asset classes.</li><li>Coordinate delivery with Product and R&D stakeholders, clarify objectives and acceptance criteria, maintain project status and dependencies, and ensure outputs are usable for downstream product or model development.</li><li>Keep the team focused on work that improves the quality and coverage of Physical Risk products, including continuous QA of critical asset data and on-demand QA or updates for client-driven requirements spanning wildfire, flood, hurricane, and extreme-temperature exposure.</li><li>Build sufficient product and methodology knowledge within the team to support data samples, stakeholder queries, and issue investigation with reduced dependency on Product teams.</li></ul></li><li>Research, geospatial data, and quality assurance<ul><li>Oversee research to identify, classify, map, and validate corporate asset locations, ownership relationships, operational status, facility type, coordinates, and materiality indicators.</li><li>Ensure consistent use of authoritative internal data, third-party datasets, company disclosures, mapping platforms, satellite imagery, and documented public sources.</li><li>Review complex or high-risk discrepancies, confirm source traceability, approve final outputs, and direct root-cause analysis and corrective actions.</li><li>Oversee QA controls for completeness, coordinate accuracy, classification, duplication, status, source evidence, and conformity with approved methodologies and due-diligence standards.</li><li>Ensure project outputs are documented, reproducible, and ready for ingestion, analytics, model research, or client delivery as applicable.</li></ul></li><li>Data, reporting, and operational governance<ul><li>Use SQL and BigQuery to retrieve, join, analyze, and validate entity and location datasets; use advanced Excel and reporting tools to manage and communicate delivery performance.</li><li>Maintain concise dashboards and status reporting covering scope, milestones, quality, throughput, risks, dependencies, and decisions required.</li><li>Establish clear operating procedures, research playbooks, source hierarchies, QA checklists, and hand-off criteria; keep documentation current as requirements evolve.</li><li>Support audits, internal reviews, release validation, production issue analysis, and governance activities relevant to Physical Risk data operations.</li></ul></li><li>Process improvement, automation, and capability building<ul><li>Identify recurring data and workflow issues and implement scalable improvements that reduce manual effort, rework, and turnaround time without weakening control quality.</li><li>Promote responsible use of AI-assisted research, automated validation, and smart workflows, with human verification and clear evidence retained for material decisions.</li><li>Develop team capability in Physical Risk methodology, corporate structures and identifiers, GIS and mapping, asset materiality, SQL/BigQuery, QA, and relevant internal platforms.</li><li>Create a collaborative learning environment through structured training, calibration sessions, knowledge sharing, and review of complex cases.</li></ul></li></ul><p> </p><p><strong>Knowledge and Experience</strong></p><ul><li>Bachelor's or Master's degree in Geography, Geospatial Science, Environmental Science or Planning, Data Science, Engineering, or a related discipline.</li><li>6+ years of relevant experience in data operations related to geospatial or location data, GIS research, including experience leading people or project delivery.</li><li>Demonstrated ability to manage priorities, resources, quality, and stakeholder expectations in a data-intensive operational environment.</li><li>Working knowledge of corporate entity structures, asset-location data, geospatial concepts, mapping tools, and research-based verification.</li><li>Proficiency in SQL, Python, and advanced Excel; 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The role will be responsible for completing data in the Simplifile system, completing quality checks for submissions to counites, remediating any identified issues, delivering packages to be filed at county recorder, and delivering packages to our hub locations (as necessary).</p><p> </p><p><strong>Responsibilities</strong></p><ul type=\"disc\"><li>Process all eRecording transactions in Simplifile system for each day</li><li>Perform quality checks on submissions and remediate any identified issues</li><li>Review paper submissions</li><li>Record timely and accurately incoming services</li><li>Prepare packages for delivery to hub locations (as necessary).</li><li>Performs other duties or projects as assigned</li></ul><p> </p><p><strong>Knowledge and Experience</strong></p><ul type=\"disc\"><li>2+ years of experience working with electronic mortgage filing preferred (Simplifile)</li><li>Strong organizational and time management skills. Capable of prioritizing multiple tasks, working effectively with little or no direction.</li><li>Ability to work in a fast-paced environment and meet daily deadlines.</li><li>Client service excellence, with a focus on being helpful, reliable, responsive, proactive, friendly, and professional. Ability to methodically breakdown a process or issue by asking critical, thoughtful questions to identify best solution.</li><li>Strong analytical and problem-solving skills with attention to detail and follow-up with advanced analytical skills.</li><li>Ability to effectively communicate, collaborate and build relationship with peers, co-workers, and management personal from different countries and diverse background.</li><li>Excellent verbal, advanced listening, and meeting organization and facilitation skills.</li></ul><p> </p><p><strong>Location</strong></p><p>This role will reside within a customer office location, with minor travel as needed to nearby county recording office.</p><p> </p><p><strong>Schedule </strong></p><p>Monday through Friday 8am to 5pm hours may vary depending on work volume.</p><p> </p><div><p><strong><span xml:lang=\"EN-US\" data-contrast=\"auto\">California Base Salary Range</span><span data-ccp-props=\"{}\"> </span></strong></p></div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">The expected base salary for this role, if located in California, is between $47,840 - 58,240 USD.  The base salary range does not include Intercontinental Exchange’s incentive compensation.  While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.</span><span data-ccp-props=\"{}\"> </span></p><p> </p><p> </p><p><span data-ccp-props=\"{}\">#LI-SF1</span></p></div> Intercontinental Exchange, Inc. is an Equal Opportunity Employer. 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Technical","description":"<p><strong>Job Summary</strong></p><p> </p><p>This role provides technical support to clients using ICE Mortgage Technology software solutions, helping them resolve issues efficiently while delivering a high level of customer service. The position is responsible for troubleshooting software, hardware, networking, and SaaS-related issues, managing support cases, documenting client interactions, and collaborating with internal teams to identify product defects and enhancements.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul type=\"disc\"><li>Provide technical support and guidance to clients using ICE Mortgage Technology products.</li><li>Resolve customer issues promptly, with a strong focus on first-call resolution and service-level attainment.</li><li>Manage and prioritize support cases while maintaining accurate documentation in the CRM system.</li><li>Identify recurring customer-impacting issues and escalate or communicate them appropriately.</li><li>Utilize knowledge bases, troubleshooting tools, and available resources to drive issue resolution.</li><li>Participate in product improvement efforts by identifying defects and enhancement opportunities.</li></ul><p> </p><p><strong>Qualifications & Technical Skills</strong></p><ul><li>3+ years of technical support experience (or 1+ year with a bachelor's degree or equivalent)</li><li>Experience in customer-facing technical support and SaaS environments</li><li>Working knowledge of Adobe Acrobat, Microsoft Office, Windows Desktop, Windows Registry, PC hardware troubleshooting, and software/hardware compatibility</li><li>Familiarity with client/server environments, virtualization technologies (VDI/Citrix), networking tools (Ping, Traceroute, Telnet), and log analysis tools such as Splunk</li><li>Experience creating and maintaining process documentation and knowledge articles</li></ul><p> </p><p>#LI-SF1</p> Intercontinental Exchange, Inc. is an Equal Opportunity Employer. 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Corporate or financial services experience is a plus.</li><li>A portfolio that shows strong concepts, clear problem solving, and the thinking behind the work, ideally including brand identity, event, or campaign system projects</li><li>Experience developing flexible design systems that scale across channels and teams</li><li>Advanced proficiency in Adobe Creative Cloud (InDesign, Illustrator, Photoshop) and Figma, including components, auto layout, and shared libraries</li><li>Working knowledge of Microsoft PowerPoint and Word, and Keynote</li><li>Strong foundation in layout, typography, color, and visual hierarchy</li><li>Familiarity with motion principles and the ability to design with animation in mind</li><li>Understanding of front-end web design, email template design, and digital accessibility standards</li><li>Ability to turn complex ideas and data into clear infographics and data visualizations</li><li>Knowledge of production processes for print, environmental, and digital media</li><li>Excellent organizational and time management skills</li><li>Strong written and verbal communication skills, with the ability to present and defend creative ideas</li><li>Experience working within a design system and brand guidelines</li><li>Ability to travel as needed, including for events</li></ul> Intercontinental Exchange, Inc. is an Equal Opportunity Employer. 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Jacksonville, Florida","short_location":"Atlanta, Georgia","multipleLocations":true}},{"data":{"slug":"14007","language":"en-us","languages":["en-us"],"client_code":"ice","req_id":"14007","title":"Client Support Associate","description":"<p>The Client Support Associate acts as a subject-matter and product-area specialist to provide technical and business support to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows.  The Client Support Associate endeavors to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with ICE Mortgage Technology product and services within their business.  The Client Support Associate may be deployed virtually to manage and drive resolution of escalated customer issues and may be called upon to assist support analysts in complex troubleshooting efforts.</p><p> </p><p>Products supported include:  MLS, Paragon, Paragon Connect</p><p> </p><p><strong>Work Hours: 11:00 am to 8:00 pm ET OR 12:00 pm to 9:00 pm ET</strong></p><p> </p><p><strong>Responsibilities</strong></p><ul type=\"disc\"><li>Performs customer support functions via phone and email</li><li>Reviews legal descriptions to establish identity of property</li><li>Researches and gathers information for tax issues, e.g., delinquent tax lawsuits, delinquent and/or missing tax bills</li><li>Investigates property value and/or property exemption discrepancies</li><li>Researches tax and fee discrepancies for mortgage closings, title issues</li><li>Keeps abreast of changes in state property tax/fee laws</li><li>Performs other related duties as assigned.</li></ul><p> </p><p><strong>Knowledge and Experience</strong></p><ul type=\"disc\"><li>A high school diploma or GED is required for this role</li><li>Requires one (1) year customer support/help desk experience, mortgage servicing or origination experience</li><li>Real Estate experience preferred</li><li>Excellent customer service skills</li><li>Ability to apply knowledge from one situation to the next to solve problems</li><li>Ability to handle projects commensurate with job expectations</li><li>Requires excellent presentation, writing, organizational, analytical, and problem-solving skills</li><li>Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally</li><li>Excellent oral and written communication skills</li><li>Flexibility, versatility, dependability</li><li>Ability to prioritize and manage work in fast paced high volume environment</li></ul><p> </p><p>#LI-SF1</p> Intercontinental Exchange, Inc. is an Equal Opportunity Employer. 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