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The Client Support Specialist will escalate to backline engineers based on defined case management criteria to ensure completeness of service and problem resolution within departmental guidelines.</p><p> </p><p><strong>Responsibilities</strong></p><ul type=\"disc\"><li>Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions </li><li>Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned</li><li>Drive service level attainment to departmental standards</li><li>Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates</li><li>Recognize and respond accordingly to systemic customer-impacting problems</li><li>Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client</li><li>Understand and follow company and departmental guidelines and policies for customer interaction</li><li>Maintain and promote consistent behaviors and delivery across the team</li><li>Manage case backlog to departmental standards</li><li>Effectively use knowledge base, along with all resources available to drive resolution</li><li>Thoroughly and accurately document details of all client interactions in CRM system</li></ul><p> </p><p><strong>Knowledge and Experience</strong></p><ul><li>3 years’ experience in a customer-facing technical support role or 1 year experience and a bachelor’s degree or equivalent</li><li>Demonstrated relevant competency in the following areas – Microsoft Windows, Microsoft Office, REST APIs, SQL Server, Relational Databases, SaaS browser-based applications, JavaScript or Python, HTML, CSS</li><li>PC Basic Setup, PC Hardware Troubleshooting & Understanding of Software/Hardware compatibility limitations</li><li>Experience working in a SaaS environment</li><li>Familiarity with writing and executing SQL queries and supporting Microsoft SQL Server</li><li>Familiar with Client/Server Architecture and network troubleshooting tools such as Telnet, Traceroute or Ping</li><li>Ability to read and troubleshoot JavaScript, Python, or similar languages</li><li>Familiarity with Splunk or other log analyzer tools</li><li>Awareness of Knowledge Centered Service/Knowledge Article best practices, and familiarity with structuring process & procedure documentation</li><li>Proven effectiveness in a role that requires multi-tasking and strong customer soft skills</li><li>Demonstrated ability to confidently deliver solutions and resolve issues</li><li>Team-oriented, demonstrates a professional and cooperative attitude</li><li>Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed</li><li>Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly</li><li>Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener</li><li>Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback</li><li>Analytical; proactive; creative problem solver</li><li>Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers</li><li>Act with integrity; demonstrate adaptability; execute consistently against job responsibilities</li></ul><p>#LI-SF1</p> Intercontinental Exchange, Inc. is an Equal Opportunity Employer. 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The ideal candidate will bring a strong background in finance, data modeling, and product development, along with the ability to analyze complex models, define business requirements, and lead their implementation into production. This role requires strong analytical capabilities, a solid understanding of business processes, and the ability to clearly communicate complex technical concepts to diverse stakeholders across both technical and business functions.</p><p> </p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Analyze and translate complex business needs into functional and quantitative requirements with a focus on derivative pricing and settlement workflows.</li><li>Collaborate with stakeholders across product, finance, data science, risk, and engineering teams to implement data-driven solutions.</li><li>Support testing and implementation of settlement technology platform enhancements for production systems.</li><li>Effectively translate complex financial and mathematical concepts into business-friendly language, and vice versa, to ensure alignment between technical and business teams.</li><li>Act as a liaison between the business and technology areas to ensure that data-related business requirements are clearly defined, communicated, and well understood and considered as part of operational prioritization and planning.</li><li>Prior experience working with financial derivatives (e.g., futures, options, or other structured products).</li><li>Interface with Clearing/Risk platforms to understand and implement required settlement enhancements.</li><li>Adhere to company software development processes and standards.</li><li>Assist operations with incident resolution.</li><li>Follow changes in market trends as they relate to derivatives pricing.</li></ul><p> </p><p><strong>Knowledge and Experience</strong></p><ul><li>Bachelor’s degree in quantitative fields such as Mathematics, Finance, Economics, Engineering, Computer Science, or related.</li><li>2+ years of experience in business analysis, data analytics, or a quantitative role in finance, fintech, or consulting.</li><li>Proficiency in SQL and strong Excel skills.</li><li>Experience with Python, R, or other scripting languages used for data analysis or modeling.</li><li>Strong understanding of statistical methods, financial principles, or risk analysis.</li><li>Excellent communication skills; ability to convey complex quantitative findings to non-technical audiences.</li><li>Ability to work in a fast-paced environment and meet daily deadlines.</li><li>Must possess excellent written and oral communication skills; technical and functional business writing skills required.</li><li>Ability to effectively facilitate requirements gathering sessions, reviews, and issue resolution involving multiple stakeholders.</li></ul> Intercontinental Exchange, Inc. is an Equal Opportunity Employer. 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The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with Simplifile product and services within their business.   </p><p> </p><p><strong>Responsibilities</strong> </p><ul><li>Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of Simplifile software solutions.   </li><li>Resolve technical problems reported by the customer to the agent in a timely manner with minimal assistance for 85% of all cases assigned at six-month’s tenure in the role while maintaining a satisfactory level of customer satisfaction.   </li><li>Support and drive service level attainment to departmental standards.   </li><li>Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates in accordance to departmental standards.   </li><li>Have awareness for, and develop recognition of systemic customer-impacting problems, and respond appropriately per departmental procedure.   </li><li>Understand and follow company and departmental guidelines and policies for customer interaction/customer service.   </li><li>Adopt and exhibit core behaviors toward teamwork and professionalism as defined by departmental standard.   </li><li>Manage customer interactions as set forth by department policy and procedure.   </li><li>Adhere to schedule as set forth by management.   </li><li>Manage case backlog to departmental standards.   </li><li>Thoroughly and accurately document details of all customer interactions in appropriate case management system.   </li></ul><p>  </p><p><strong>Knowledge and Experience</strong> </p><ul><li>2 years equivalent customer service or technical support experience.  </li><li>Possesses and ability to manage own time to department and team standards and expectations.   </li><li>Ability to Analyze and compare the conceptual and technical symptoms of a reported software problem to expected functionality and accurately identify the key differences, probable cause, and corrective course of action.   </li><li>An ability to demonstrate basic competency in software application problem diagnosis, troubleshooting, and resolution. </li><li>Collaborates: Partners and works collaboratively to meet shared objectives. Cooperative; Fair; Trustworthy.   </li><li>Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience-appropriate. Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups, and one-to-one. Deliver salient information and complete solutions with confidence.   </li><li>Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer. Actions are considerate of customer need and perception; Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer.   </li><li>Decision Quality: Makes sound, timely decisions toward agreed upon personal, company, and departmental/team objectives and goals. Consistently demonstrates good judgement; Considers relevant factors; Applies good practices and methodology to decision making. Understands and appropriately balances and prioritizes work efforts to operational needs.   </li><li>Nimble Learning: Willingly and actively learns through experimentation and problem solving. Curious; Learns concepts quickly; Seeks knowledge.   </li><li>Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills. Capacity to understand technical concepts, processes, procedures, and tools. An aptitude for technical problem solving, including the ability to learn and adopt new technical concepts, processes, and troubleshooting procedures.   </li></ul><p>  </p><p><strong>Preferred Qualifications </strong>  </p><ul><li>Plan and self-manage work efforts to goals and department/team objectives.    </li><li>Possesses a basic understanding of business-to-business software applications utilized in complex multi-user environments that are both desktop application based and fully web-based.   </li><li>Drives Results: Is able to consistently demonstrate achievement of results toward goals and objectives. Persistent; Empowered; Promotes and appropriately encourages others to meet/exceed goals.   </li><li>Manages Ambiguity: Demonstrates an ability to remain productive and function effectively in the role when situations are uncertain, unclear, or where situational information is not complete. Adaptable; Flexible; Resilient.   </li><li>Manages Complexity: Obtains relevant diagnostic information and apply to issue analysis and resolution effo<em>rts</em>. Possesses the capability, capacity, and patience to collect and consider complex, large quantities, and/or potentially contradictory information in the process of triage, problem analysis, and resolution.   </li><li>Critical thinking; Problem solving.   </li></ul><p> </p><p>#LI-SF1</p> Intercontinental Exchange, Inc. is an Equal Opportunity Employer. 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America and European markets.</p><p> </p><p>Reporting to the Director of Marketing this role sits in the Growth Marketing team, responsible for interpreting go-to-market inputs (including target audiences, key solutions, messaging and positioning) to produce key assets and to orchestrate and execute campaigns and activity that achieve priority marketing and sales outcomes.</p><p>Key responsibility is the effective activation of campaigns across paid, owned and earned media - including social media, video, email and paid advertising. To work closely with strategic and product marketing colleagues to understand and interpret go-to-market plans and priorities.</p><p> </p><p>Produce and lead activation of coherent multi-touch, multi-media campaign plans to effectively reach, influence, engage and capture or convert target market audiences and clients.</p><p>Lead the production delivery of key campaign assets - such as display ads, emails, social tiles and copy, website pages and product or solution material, plus field event materials. Work closely and coordinating with marketing specialists and teams across content, creative, digital, social and paid media.  </p><p> </p><p>Ensure campaigns are properly resourced and executed on time. Track performance of campaigns - using establish enterprise analytics tools and data - collaborating with internal experts, to report campaign and activity performance to product marketing counterparts - and ensure information is accurate, informative and concise to be fit to share on with business stakeholders.   </p><p> </p><p>The candidate will be confident in applying their skills and experience in marketing campaign planning and activation to reach and engage institutional financial market participants such as asset management firms, hedge funds, global banks, fund administrators, sovereign wealth or pension funds, with a particular focus on fixed income.  </p><p>The ideal candidate requires a positive and self-motivating personality with the ability to proactively produce and collaborate across a marketing and communications matrix team, and across multiple stakeholders in Product, Business Development, Sales, Operations, Legal and more. The candidate must be able to operate in a fast-paced environment, contribute independently and as part of a global team, and be a clear, concise and consistent communicator.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Form and deliver multi-channel integrated marketing programs for ICE’s Fixed Income and Data Services business, to reach and credibly engage top tier global financial firms.</li><li>Build coherent and impactful marketing programs that convey key message pillars and proposition, highlights unique capabilities and strengths.</li><li>Plan and activate a coherent program of paid, owned and earned marketing activities to reach, engage, nurture, convert and or retain targeted customers and market segments.</li><li>Lead the production delivery of key campaign assets - such as display ads, emails, social tiles and copy, website pages and product or solution material, plus field event materials.</li><li>Work closely and coordinating with marketing specialists and teams across content, creative, digital, social and paid media. </li><li>Produce Sales materials such as pitch decks, brochures and factsheets, emails, product notifications and social media posts.</li><li>Track and report marketing activity performance metrics and KPIs, using effective data, visualization and analysis.</li><li>Ensure and support process tools, workflows, processes and protocols are followed and maintained including recording of tasks, legal compliance, with frequent updates and open communication.</li><li>Coordinate and manage multiple tasks, prioritizing based on importance and delivery deadlines.</li><li>Align with stakeholders to understand key business goals and priorities, and define relevant associated marketing outcomes</li><li>Continuously develop market and customer insight, ICE product knowledge and marketing skills, including effective use of AI tools.</li></ul><p> </p><p><strong>Knowledge and Experience </strong></p><ul><li>College degree in Marketing or related subject, or equivalent professional qualifications.</li><li>Experienced campaign planning and execution leader</li><li>Fluent in multi-channel and multi-touch marketing techniques to reach and engage top tier financial services firms in North America and Europe.</li><li>Experienced marketing high value enterprise solutions with long term client relationships. </li><li>Highly productive and delivery focused, willing and able to lead and directly implement campaigns from asset production to media activation and performance reporting.</li><li>Able to work independently and with a network of in-house marketing specialists and teams.</li><li>Performance-driven able to gather, interpret and present key metrics and ROI.</li><li>Sound judgement in fast-paced, sometimes ambiguous setting.</li><li>Proactive, enthusiastic and entrepreneurial mind-set, with constant curiosity to learn.</li><li>Prolific, confident and coherent communicator.</li></ul><p> </p><div><p><strong><span xml:lang=\"EN-US\" data-contrast=\"auto\">New York Base Salary Range</span> </strong></p></div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">The expected base salary for this role, if located in New York, is between $140,000 - 200,000 USD.  The base salary range does not include Intercontinental Exchange’s incentive compensation.  While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.</span><span data-ccp-props=\"{}\"> </span></p><p><span style=\"color: #ffffff;\" data-ccp-props=\"{}\">#LI-LG</span></p></div> Intercontinental Exchange, Inc. is an Equal Opportunity Employer. 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This individual works as part of a results-oriented, service-delivery team and assists other disciplines within the Information Security team. Additionally, the Cybersecurity Engineering Engineer performs root cause analysis of problems, selects, develops, and implements automation tools, and actively participates in deeply technical discourse.</p><p> </p><p><strong>Responsibilities </strong></p><ul><li>Assist in the design, planning, and implementation of information security solutions</li><li>Tune and design systems infrastructure for security and enhancements</li><li>Automation of manual tasks using scripting and application development</li><li>Investigate and adopt new security technologies/tools as needs arise</li><li>Evaluate, test, and integrate new security controls, settings and security tools</li><li>Provide technical analysis, resolve problems, and propose solutions</li><li>Provide support to, and coordinate with, developers, operations staff, release engineers, Incident Response, GRC, Red Team, and other disciplines</li><li>Educate and mentor team members and operations staff</li><li>Participate in a weekly on-call rotation for after-hours support</li></ul><p> </p><p><strong>Knowledge and Experience </strong></p><ul><li>Degree in engineering discipline or equivalent experience required</li><li>5+ years of relevant Engineering or Information Security experience needed</li><li>Top-tier analytics and problem solving</li><li>Experience and familiarity with cloud and container technologies</li><li>Ability to work in a service-oriented team environment</li><li>Must have good organizational skills and time management skills</li><li>Communicate effectively with both technical and business resources</li></ul> Intercontinental Exchange, Inc. is an Equal Opportunity Employer. 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Georgia","short_location":"Atlanta, Georgia","multipleLocations":false}},{"data":{"slug":"13740","language":"en-us","languages":["en-us"],"client_code":"ice","req_id":"13740","title":"Senior Software Developer","description":"<div><div><p><strong><span xml:lang=\"EN-US\" data-contrast=\"auto\">Job Purpose</span><span data-ccp-props=\"{}\"> </span></strong></p></div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Designs, builds, and maintains full stack (.Net, Java, etc.) and Angular, React, Node, etc. applications for the organization. Work through the full software development life cycle (SDLC) and may have a focus in an Agile environment. Responsible for the development of enterprise applications.</span><span data-ccp-props=\"{}\"> </span></p></div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Responsibilities</span><span data-ccp-props=\"{}\"> </span></p></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Designs, builds and maintains RESTful APIs in C# and .NET Core that power front-end applications and are used by internal and external partners.</span><span data-ccp-props=\"{}\"> </span></p></li></ul></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Designs data models and writes, reviews and tunes T-SQL, including stored procedures, indexes and query performance in SQL Server.</span><span data-ccp-props=\"{}\"> </span></p></li></ul></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Diagnoses and resolves performance issues using execution plans and application monitoring.</span><span data-ccp-props=\"{}\"> </span></p></li></ul></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Builds and maintains UI features in a modern framework such as Angular or React, working closely with the UX team.</span><span data-ccp-props=\"{}\"> </span></p></li></ul></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Writes technical specifications from business requirements and takes part in design reviews.</span><span data-ccp-props=\"{}\"> </span></p></li></ul></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Writes and reviews automated unit, component and scenario tests.</span><span data-ccp-props=\"{}\"> </span></p></li></ul></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}\" data-aria-posinset=\"7\" data-aria-level=\"1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Guides mid-level engineers through code reviews, pairing and design discussions, and sets the technical standard for the team.</span><span data-ccp-props=\"{}\"> </span></p></li></ul></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}\" data-aria-posinset=\"8\" data-aria-level=\"1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Completes documentation for installation, deployment and maintenance.</span><span data-ccp-props=\"{}\"> </span></p></li></ul></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}\" data-aria-posinset=\"9\" data-aria-level=\"1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Performs additional related duties as assigned.</span><span data-ccp-props=\"{}\"> </span></p></li></ul></div><div><p><strong><span xml:lang=\"EN-US\" data-contrast=\"auto\">Knowledge and Experience</span><span data-ccp-props=\"{}\"> </span></strong></p></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">A Bachelor’s degree in Computer Engineering, Computer Science, or other related discipline; or equivalent combination of education and experience that is required for the specific job level.</span><span data-ccp-props=\"{}\"> </span></p></li></ul></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Seven or more years of professional software engineering experience, including at least four years building backend services in C#/.NET.</span><span data-ccp-props=\"{}\"> </span></p></li></ul></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Hands-on SQL Server experience, including T-SQL, stored procedures, indexing and query performance tuning.</span><span data-ccp-props=\"{}\"> </span></p></li></ul></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Experience designing and building RESTful APIs and working with microservices.</span><span data-ccp-props=\"{}\"> </span></p></li></ul></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Full-stack experience, including production UI work in a modern front-end framework.</span><span data-ccp-props=\"{}\"> </span></p></li></ul></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Proficiency with automated testing, including unit, component and scenario tests.</span><span data-ccp-props=\"{}\"> </span></p></li></ul></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}\" data-aria-posinset=\"7\" data-aria-level=\"1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Experience with CI/CD pipelines and Agile delivery.</span><span data-ccp-props=\"{}\"> </span></p></li></ul></div></div><div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}\" data-aria-posinset=\"8\" data-aria-level=\"1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Clear written and verbal communication with technical and nontechnical audiences.</span><span data-ccp-props=\"{}\"> </span></p></li></ul></div><div><p><strong><span xml:lang=\"EN-US\" data-contrast=\"auto\">Preferred Qualifications</span><span data-ccp-props=\"{}\"> </span></strong></p></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Java and Spring Boot</span><span data-ccp-props=\"{}\"> </span></p></li></ul></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">PostgreSQL</span><span data-ccp-props=\"{}\"> </span></p></li></ul></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Angular or React</span><span data-ccp-props=\"{}\"> </span></p></li></ul></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Cloud experience with AWS, Azure or OpenShift</span><span data-ccp-props=\"{}\"> </span></p></li></ul></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Experience leading or contributing to a legacy-to-modern migration</span><span data-ccp-props=\"{}\"> </span></p></li></ul></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Experience with AI-assisted development tools such as Claude Code or GitHub Copilot</span><span data-ccp-props=\"{}\"> </span></p></li></ul></div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Schedule</span><span data-ccp-props=\"{}\"> </span></p></div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">In office 5 days week.</span><span data-ccp-props=\"{}\"> </span></p></div><div><p><span data-ccp-props=\"{}\"> </span></p></div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status. </span><span data-ccp-props=\"{}\"> </span></p></div></div> Intercontinental Exchange, Inc. is an Equal Opportunity Employer. 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Our team comprises dedicated problem-solvers who begin with our customers’ needs, address their challenges, and turn them into valuable opportunities. With a start-up mindset, we remain agile, adaptable, and ready to act quickly.</p><p> </p><p>The Senior Engineer is a full-stack engineer with strong AI and large language model (LLM) expertise, embedded within the Release Engineering Development team. This team designs and maintains processes that improve infrastructure delivery through application development, data management, and automation.</p><p> </p><p>In this role, you will build and continuously evolve an internal, AI-powered developer platform. Central to this work is a genuine drive to advance the application of agentic AI frameworks by designing reliable agents, prompts, MCP integrations, and building our AIDLC (AI Development Life Cycle) while staying ahead of emerging LLM capabilities.</p><p> </p><p>You will build and operate the agentic AI platform that is the core of our AIDLC which automates development, release, and operational workflows across engineering. This includes agents, skills, and MCP integrations that act across CI/CD, source control, ticketing, and deployment systems, with the security, evaluation, and auditability required for privileged access.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Agent Platform<ul><li>Design, build, and maintain the platform - including the agent API, MCP integrations, and intent-routing logic.</li><li>Build MCP integrations that connect agents to CI/CD, source control, ticketing, and deployment tools, with clear schemas, robust error handling and logging, and defined scope boundaries.</li><li>Build and maintain the skill and agent registry that matches user intent with the appropriate agent and context at runtime.</li><li>Maintain a modular architecture so new agents, skills, and MCP integrations can be added without disrupting existing capabilities.</li></ul></li><li>AI Development Life Cycle (AIDLC) - Agentic Workflows<ul><li>Design multi-step, tool-using agents that select tools, reason across context, and produce reliable, structured output.</li><li>Author, test, and iterate on prompts, skill definitions, and context structures while managing context windows and token budgets.</li><li>Design for failure by anticipating how agents fail, context degrades, and prompts drift - and by defining how the system recovers.</li><li>Build release and CI/CD agents for pipeline triage, release-readiness checks, change documentation, and rollback assistance in partnership with release and development teams.</li><li>Curate and maintain the AIDLC, outlining best practices, and championing the process across the company.</li></ul></li><li>Security, Governance, and Human Oversight<ul><li>Enforce least-privilege, zero trust, access for agentic automation, with clearly defined identities (user or service account) and per-tool permissions.</li><li>Design human-in-the-loop approval workflows for high-risk actions such as deployments, promotions, and rollbacks.</li><li>Protect against prompt injection, data leakage, and overprivileged agents.</li><li>Ensure audit logging, compliance, and data-handling controls for all agent actions and model inputs.</li></ul></li><li>Evaluation, Reliability, and Cost<ul><li>Build and operate evaluation frameworks, including evaluation sets, prompt regression tests, and quality metrics for agents and skills.</li><li>Evaluate and select models while managing routing, caching, token budgets, and cost attribution.</li><li>Instrument agent runs with tracing and structured logging so incorrect decisions can be diagnosed after the fact.</li><li>Own platform reliability through health checks, runbooks, and explicit failure modes - support release tooling, CI/CD pipelines, and AI workflows in production.</li></ul></li><li>Adoption and Collaboration<ul><li>Contribute to developer-facing interfaces, including chat integrations within existing communication tools and the skills catalog.</li><li>Drive adoption by mentoring teams, documenting reusable patterns, and gathering feedback from both skeptical users and early adopters.</li><li>Translate workflow needs from Engineering, Infrastructure, and release teams into effective agents and skills.</li><li>Track emerging models, agentic use cases, and prototype the technologies that matter.</li><li>Write clean, tested, and secure code. Participate in code and design reviews. Document agent designs, prompt strategies, and platform decisions.</li></ul></li></ul><p> </p><p><strong>Knowledge and Experience</strong></p><ul><li>Engineering<ul><li>Bachelor’s degree or an equivalent combination of education and experience.</li><li>5+ years of professional experience in software engineering, DevOps, or release engineering, including platform or internal tooling work.</li><li>Hands-on experience with CI/CD and Git-based source control platforms such as GitHub or Bitbucket (GitHub preferred).</li></ul></li><li>AI, Agents, and LLMs<ul><li>Understanding of agentic patterns, including planning, tool selection, multi-step tasks, agent-loop design, and failure modes.</li><li>Strong prompt-engineering and context-window management skills, including experience with skill definitions or scoped system prompts.</li><li>Working knowledge of AI security risks, including prompt injection.</li><li>Daily use of AI coding tools such as Claude Code, GitHub Copilot, Codex, Cursor, or similar products.</li></ul></li></ul><p><strong> </strong></p><p><strong>Preferred Knowledge and Experience</strong></p><ul type=\"disc\"><li>Experience with agentic technologies such as LangChain, LlamaIndex, LiteLLM, or AutoGen, along with the judgment to determine when a leaner custom approach is more appropriate.</li><li>Experience in Node.js/TypeScript, Go, and/or Python</li><li>Demonstrated experience building and delivering at least one production or near-production agentic automation/process that uses LLM APIs, such as Anthropic, OpenAI, and LiteLLM, with tool calling and structured output.</li><li>Practical experience with MCP or equivalent tool-calling frameworks, including schema design, agent-tool integration, and scope management.</li><li>Experience evaluating LLM outputs by using evaluation sets, regression testing, and quality metrics.</li><li>Experience with retrieval-augmented generation (RAG) and vector databases.</li><li>Experience with cloud AI platforms such as Amazon Bedrock, Azure OpenAI, or Vertex AI.</li><li>Experience with internal developer platforms or platform-as-a-product models.</li><li>Frontend development experience with React or Angular.</li><li>Relational database design experience.</li><li>Experience with LLM observability tools.</li><li>Experience with infrastructure as code and configuration management tools such as Terraform, Ansible, Puppet, or Chef.</li><li>Experience working in regulated or audited environments.</li><li>Experience with Agile practices and automated testing.</li><li>Experience with containers and orchestration platforms such as Kubernetes or OpenShift, along with proficiency in Linux environments.</li><li>Experience troubleshooting distributed systems (e.g., Kubernetes workloads, CI/CD pipelines, message queues).</li></ul><p> </p><p><strong>What We Look For</strong></p><ul><li>An engineer who treats agentic AI as a design discipline and has a demonstrated record of applying emerging LLM and agent capabilities in practice.</li><li>A platform thinker who views agents, skills, MCP integrations, and the registry as one cohesive developer product.</li><li>Someone who takes ownership of reliability, security, and quality, and makes failure modes explicit.</li><li>A collaborative partner who reduces friction across the broader engineering organization and can build trust with skeptical teams.</li></ul><p style=\"margin: 0in; font-family: Calibri; font-size: 11.0pt;\"><span style=\"color: #ffffff;\">#LI-SH3</span></p><p style=\"margin: 0in; font-family: Calibri; font-size: 11.0pt;\"><span style=\"color: #ffffff;\">#LI-ONSITE</span></p> Intercontinental Exchange, Inc. is an Equal Opportunity Employer. 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Georgia; Jacksonville, Florida; Omaha, Nebraska","short_location":"Atlanta, Georgia","multipleLocations":true}},{"data":{"slug":"13982","language":"en-us","languages":["en-us"],"client_code":"ice","req_id":"13982","title":"Senior Consultant, Elevated Client Services","description":"<p><strong>Job Purpose</strong></p><p> </p><p>The Senior Consultant is an individual contributor role serving as a strategic subject matter expert across Consumer, HELOC, and Special Products functions within ICE Mortgage Technology Solutions. This position leads complex client engagements and is accountable for impact analysis, knowledge transfer, business reviews, program management, and internal and external reporting across the assigned functional area. The role requires deep mortgage servicing expertise paired with a hands-on client engagement approach, enabling financial institutions to optimize their Consumer and HELOC portfolios through ICE's servicing ecosystem.</p><p> </p><p><strong>Responsibilities</strong></p><ul type=\"disc\"><li>Serves as the primary subject matter expert for consumer lending and HELOC servicing operations within the MSP platform, providing guidance on configuration, workflow design, and best practices</li><li>Provides strategic recommendations on best practices, regulatory considerations, and technology changes, positioning clients for long-term operational success</li><li>Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process problems related to mortgage default operations</li><li>Conducts a variety of tests such as system, integration, readiness, and acceptance tests using client data to ensure client needs and compliance requirements will be met</li><li>Consults directly with client executives and may travel to client sites to facilitate strategic discussions and drive project alignment</li><li>Acts as project leader for complex consulting engagements, establishing sub-team structures, defining workflows, and ensuring successful project delivery</li><li>Leads the training and enablement of client and technical support personnel on enhancements, new analytics, procedures, and regulatory changes</li><li>Identifies opportunities for process optimization, cost reduction, and operational improvements across mortgage default administration functions</li><li>Manage stakeholder communications across multiple organizational levels, translating between executive strategy and technical implementation</li><li>Works closely with internal resources such as product management, development, and client support, including attending product meetings and forums</li><li>Performs other related duties as assigned</li></ul><p><strong> </strong></p><p><strong>Knowledge and Experience</strong></p><ul type=\"disc\"><li>Comprehensive familiarity with ICE Mortgage Technology products and services</li><li>In-depth knowledge of Consumer/HELOC operations, regulatory requirements, and related ICE Mortgage Technology products</li><li>Proven experience leading client engagements and managing project teams</li><li>Excellent customer service and relationship management skills that build high levels of trust and satisfaction with internal and external clients at all levels</li><li>Exceptional verbal and written communication skills tailored to diverse audiences (e.g., executives, managers, individual contributors)</li><li>Advanced proficiency in business modeling, requirements definition, and solution architecture disciplines</li><li>Background in implementation consulting or professional services within a SaaS mortgage technology environment</li><li>Demonstrated ability to estimate work effort, manage project budgets, resource allocation, and ensure successful delivery of complex engagements</li><li>Knowledge of mortgage servicing regulations and mortgage compliance requirements</li><li>Must be able to function well as an independent contributor and as part of a team. Strong time management skills, attention to detail, and resourcefulness </li></ul> Intercontinental Exchange, Inc. is an Equal Opportunity Employer. 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